About Family Friends

Family Friends was set up in 1993 to support low-income families. Through a network of trained volunteers we provide befriending services to families living in Kensington & Chelsea, Hammersmith & Fulham, and Brent. Read more.

Make a Referral

If you are a professional and would like to make a referral please see here for more details and then complete our referral form.

If you feel you could do with a bit of extra support and would like to find out more about our services, please contact a member of our team on 0204 568 8832.

Upcoming Volunteer Events!

We would love to hear from you if you are interested in supporting us by becoming a volunteer or by running a fundraising event.

Our next Volunteer Induction Training dates are here! Our training days are hosted in-person at our office - right next door to the bustling Portobello Market. 

Day 1: Day one of our training will equip you with all the theory and practical skills you’ll need to become a world class befriender!

Day 2: Day two of our training will cover safeguarding, disclosures as well as how to maintain professional boundaries.

If you are interested in becoming a befriender, please click on a blue date below to register your place on our training.

Upcoming training dates (Day 1 & Day 2)


Each training day will run from 10am-4pm.

Send an email to Bragela@familyfriends.uk.com to be included in our MailChimp communications. 


Volunteer Support Group

Our monthly Volunteer Support Group Meetings are held online from 7pm-8pm.

Dates for upcoming Volunteer Peer Support Meetings are:

  • 30th July 2024
  • 27th August 2024
  • 24th September 2024
  • 29th October 2024
  • 26th November 2024; and then
  • Thursday 19th December 2024 at the same time between 19:00 - 20:00.


If you would like to attend, please contact Charles@familyfriends.uk.com


Watch this space for more upcoming events! 


Upcoming Family Events!

Walk and Talk 

Join us for our monthly walk and talk trips:

  • Friday 26th July, 2pm-5pm
  • Friday 9th August, 2pm-5pm
  • Friday 16th August, 2pm-5pm
  • Friday 23rd August, 2pm-5pm
  • Friday 1st November, 2pm-5pm


For more information and to book a place, please call Alex on 07469885183 or email Alex@familyfriends.uk.com.


Tea and Chat 

Join us for our monthly lunch group at the Nourish Hub, Unit A, Swanscombe House, 1 St Ann's Road, W11 4SS.

Please join us from 12pm to 2pm on the last Tuesday of every month, to enjoy a free lunch, a chance to chat to our family connectors and meet other people.

For more information about the Nourish lunch group, please contact Alex on 07469885183 or email Alex@familyfriends.uk.com.

Dates for upcoming lunch groups are:

  • Tuesday 30th July 12-2pm
  • Tuesday 27th August 12-2pm
  • Tuesday 24th September 12-2pm
  • Tuesday 29th October 12-2pm
  • Tuesday 26th November 12-2pm


Games Group

The games group will resume in autumn 2024. Dates will be announced on our website, so stay tuned!


New  Support and Social Group for parent/carers of children and young people with SEN/D

Family Friends with the support of a very knowledgeable parent is a launching a new group for parents and carers of children and young people who have either been diagnosed with SEN/D or are struggling to be included and supported well at school and in the community.

The relaxed group will run twice a month on a Thursday morning 10.15am to 12pm in the family friends office and will provide a safe, confidential and supportive space for parents and carers to meet up, enjoy refreshments, make friends and support each other by sharing their knowledge and experience. It will be facilitated by an experienced staff member with knowledge of the SEN/D system and a parent. Please call the office on 020 4568 8832 for more information.

The SEN/D group dates are as follows:

  • 18th July
  • 1st and 15th and 29th August
  • 12th and 26th September
  • 10th and 24th September
  • 7th and 21st November
  • 5th December.


Volunteer with us

Could you be a volunteer? Are you over 18 and available to spare two hours each week to support a family? We welcome volunteers from all backgrounds who are ready to use their life experiences to become befriender, with support from us all the way. In a recent survey, all our volunteers found the experience to be a rewarding one, so come on-board!

Family Befriending

Big Buddies

Interested in our events?


Our groups are a great way to make new connections, get tips and advice, or try something new. You can read more about our varied groups here.